Treatment Prices & Payment FAQs
Can I extend my appointment once it has started?
Your therapist or PT will do their best to accommodate your needs, but they may have another appointment scheduled. If they are able to extend your session (at their discretion) we will charge the additional amount to the card provided, at a rate of £25 per 30 minutes.
How can I pay for my massage?
You must pay in full at the time of booking, and we accept all major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. If you book your treatment through our website you will be asked to enter payment details before you confirm your appointment. If you book through the app you can enter your details on the page once you have created an account.
Should I tip my massage therapist?
Tips are not included in the price of a massage. If you enjoyed your experience you are welcome to tip, but there is absolutely no obligation.
How do I use an promotional code?
If you are booking through our website, click ‘Enter a promo code’ at checkout. If you are booking through the app, you will receive a ‘Got a code?’ prompt before you confirm your booking. For more information on promo codes, please check the ‘Promo Codes and Referrals’ section on our T&Cs.
I need help booking a treatment or PT.
If you are unable to complete your booking online or need additional assistance, please contact customer service at 0203 903 9966 (9am-10pm).
How much does a Couples Massage cost?
To see prices for this service in your area select ‘2 Therapists for 2 People’ in the pricing chart above.
Why would I select one therapist or PT for two people?
During a couple’s massage, both of you receive treatment at the same time from two different therapists. If there are two people in your household but you don’t have space for two tables, or prefer to have a massage on your own, the same therapist can still treat you both one at a time. Select ‘1 Therapist for 2 People’ above to view prices for this option.
If your booking a PT then you only need one person for both of you.
What happens if I cancel ?
We understand that schedules can be unpredictable, and will fully refund any appointment cancelled with more than 24 hours notice.
What is included in the cost of the my treatment?
Your therapist will bring the table and oils (when necessary), but you will need to provide at least two towels. Warm water for facial and also enough space if your doing PT.